All systems are operational

About This Site

Welcome to the Linnworks status page. Here you can find the information about current system health status. All times are shown in Coordinated Universal Time (UTC). Status updates may not be instant.

Past Incidents

Sunday 18th August 2019

No incidents reported

Saturday 17th August 2019

No incidents reported

Friday 16th August 2019

No incidents reported

Thursday 15th August 2019

Shipping service Operational - Issue resolved

Royal Mail have resolved the issue they have experienced earlier and the manifests are now going through successfully.

Shipping service Partial Outage -

Some of our customers may experience issues filing manifests for Royal Mail OBA and Tracked integrations. There will be emergency manifests produced instead of regular ones, which can still be used to hand to the drivers. Royal Mail are investigating the issue on their end. Upon the issue getting fixed there is no additional action required and all failed manifests will be re-submitted to Royal Mail by us automatically.

Wednesday 14th August 2019

Deutsche Post Scheduled Maintenance, scheduled 3 days ago

We would like to inform you about technical update of Deutsche Post International Shipping API. The update will be implemented on August 14th from 9pm CET. Deutsche Post label printing won't be available starting from this time.

Tuesday 13th August 2019

Shipping service Partial Outage -

We have allocated new tracking ranges to international services for Royal Mail, so labels should now be successfully printing.

Shipping service Partial Outage -

Some of our customers may experience issues with printing some international shipping labels for Royal Mail and will see an error that they ran out of tracking ranges. We are awaiting new ranges from Royal Mail and will allocate this as soon as possible.

Monday 12th August 2019

Autosync 2 Issue resolved

The issue with eBay Order sync and eBay Despatch Notifications sync has been resolved.

Autosync 2 Issue identified

There's currently an issue with eBay order sync and eBay Despatch Notifications sync for some clients.

We've identified the cause and are working to resolve the problem.

Support Center Chat Support Service

Our Chat Support Service is now fully operational. We received a confirmation from our provider that the issue was on their end and they have now resolved it.

Support Center Chat Support Service

We are currently experiencing slowness issues with our Chat Support Service. We're are in touch with our Chat Service provider to get this sorted as quickly as possible.

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