Some systems are experiencing issues

About This Site

Welcome to the Linnworks status page. Here you can find the information about current system health status. All times are shown in Coordinated Universal Time (UTC). Status updates may not be instant.

Scheduled Maintenance
Support center migration

As part of a GDPR Compliance initiative, our support system provider is planning to consolidate their data centers in Europe and move all associated data to a data center located in Frankfurt, Germany.

The migration will occur on the 30th of June, between 12:30 AM and 3:30 AM CET. During this time, Ticket and Phone support lines will not be available. Tickets created during this time will be queued and created in bulk once the migration is complete.

For urgent matters, please contact our support team via Live Chat, accessible from the support section of your Linnworks.net account.

Past Incidents

Sunday 24th June 2018

No incidents reported

Saturday 23rd June 2018

Live Chat maintenance, scheduled 22 hours ago

Our Live Chat service provider has informed us that they will be performing maintenance on the chat system this Saturday, June 23rd, between the hours of 12:30 AM and 1:30 AM GMT.

During this time, Live Chat will be inaccessible. For urgent matters, please contact our support team via our phone system at +44 20 3322 7375 / +1 347 391 2804

Friday 22nd June 2018

Linnworks.net platform Performance Issues

We have identified that the problem is related to the infrastructure, rather than the Linnworks system itself, and our development team is actively working on resolving the problem.

The problem is intermittent, and if you come across any timeouts or slowness issues, please consider trying the same operation again in about 5-10 minutes - it is very likely that the slowness issue will already be resolved by that time. However, if the same problem is still there, please do not hesitate to get in touch with the technical support team.

We appreciate your patience and understanding.

Thursday 21st June 2018

Linnworks.net platform Performance Issues

We're experiencing some performance issues. We are working to resolve the problem.

Authorization (Linnworks.net, Linnworks Desktop and LinnLive) Operational - Issue resolved

We have identified the cause of the problem that was causing Linnworks Desktop login validation to return an error and this has now been resolved.

Authorization (Linnworks.net, Linnworks Desktop and LinnLive) Partial Outage - Linnworks Desktop

We are experiencing connection issues that affect Linnworks Desktop logins. This has been forwarded to our development team and we are looking into it as a matter of priority.

Wednesday 20th June 2018

Linnworks.net platform Operational - Issue resolved

We have resolved the issue we experienced earlier. The service is operating normally and we are monitoring the system status.

Linnworks.net platform Performance Issues

We are experiencing intermittent issues with our servers which may cause losses in performance, as well as timeout errors when performing different actions in the system. Our development team is looking into the nature of these problems and we are treating this matter as a priority.

Support Center Operational - Issue resolved

Our service provider has resolved the issue that caused our support center to be inaccessible. We have also identified the root cause of this problem to ensure that this does not occur again.

Support Center Performance Issues

We are experiencing an issue regarding our ticket and phone service at the moment. We have contacted our service provider who is looking into this problem. Any tickets which are created during this time will be sent to us successfully and investigated as soon as possible once the issue is resolved. Should you require a phone call, please raise a ticket requesting a callback and we will get back to you.

For urgent matters, please contact our support team via Live Chat through Linnworks.net. Apologies for any inconvenience caused!

Tuesday 19th June 2018

Linnworks.net platform Operational - Issue resolved

We have resolved the issue we experienced earlier. The service is operating normally and we are monitoring the system status.

Linnworks.net platform Performance Issues

We're experiencing some performance issues. We are working to resolve the problem.

Linnworks.net platform Operational - Issue resolved

We have resolved the issue we experienced earlier. The service is operating normally and we are monitoring the system status.

Linnworks.net platform Performance Issues

We're experiencing some performance issues. We are working to resolve the problem.

Monday 18th June 2018

Printing service Operational - Issue resolved

Metapack API is back to normal. Shipping labels can be successfully printed.

Shipping service Partial Outage - Metapack API

Metapack API is offline and will cause issues with printing Metapack shipping labels.

Autosync 2 Operational - Issue resolved

The problem was caused by one of our servers not launching procedures successfully. This behavior has now been resolved and all import and export jobs should be running successfully. Apologies for the inconvenience.

Autosync 2 Performance Issues

We are experiencing an issue with one of our processing services which may result in Import and Export routines being stuck in a Queued status. This has been forwarded to our development team and we are treating this matter as a priority.

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