We have been informed that in order to mitigate the issues currently happening with Amazon Web Services, Amazon have now reduced the feed quota for all third parties from 30 requests per hour to 1 request per hour. This may cause issues with inventory and price updates submitted from Linnworks as well. We are still awaiting a response from Amazon in regards to this.
Wednesday 25th November 2020
Listing creation and revisionPerformance Issues
There's an issue on the Amazon end that may possibly affect feed submissions (stock level/listings updates) from Linnworks.
We are confirming with Amazon if that will have an effect on updates going from Linnworks.
Link to the Amazon status page: http://status.mws.amazon.com/
The synchronization issues with external channel integrations implemented by eBusinessGuru have now been resolved and the service is operating as expected. We will discuss this further with eBusinessGuru to understand the root cause of the issue.
Some of our customers may experience issues with Synchronisation related to Ebusiness Guru Limited channel integrations. Please be aware that we are in the process of contacting Ebusiness Guru to get this sorted.
Monday 23rd November 2020
No incidents reported
Sunday 22nd November 2020
AuthorizationMajor Outage - Solved
Please, accept our sincere apologies for the issue with the login that occurred earlier today. It has been fixed as of now.
AuthorizationMajor outage - Authorization
Some users are experiencing issues logging into the system. We've identified the cause and are working on the fix.
Saturday 21st November 2020
No incidents reported
Friday 20th November 2020
Printing ServiceOperational - Issue resolved
Please accept our apologies for the ongoing issues with printing. We have now rectified the problem. In order to print, please log out and log back in of both Linnworks.net and your Virtual Printer clients, in order for the new changes to take effect.
For help restarting your Virtual Printers, please take a look at the following guide: https://help.linnworks.com/support/solutions/articles/7000057669-virtual-printer-disconnects-with-a-tcp-callback-failed-with-error-message
There is an issue on eBay side which affects the authorization process of eBay accounts via Linnworks when adding new channels or trying to re-authorize the exiting integrations. We have contacted eBay support in regards to it.
Printing ServicePerformance Issues
We have received reports of performance issues with our printing service. Our development team is looking into this as a matter of urgency.