Royal Mail API is online and manifests can be successfully filed. We are going to resubmit all the failed manifests.
Shipping servicePerformance Issues
Royal Mail API is down at the moment which will cause problem submitting OBA manifests. Emergency manifest can still be printed.
We will resubmit all failed manifests as soon as Royal Mail services are online.
Thursday 15th November 2018
Shipping serviceOperational - Issue resolved
We have resolved the issue we experienced earlier with adding new Amazon - Buy Shipping integrations. The service is operating normally and we are monitoring the system status.
Wednesday 14th November 2018
Support team unavailable, scheduled 5 days ago
Please accept our apologies, but the whole support team will be unavailable today between 8:00 AM and 9:15 AM BST, as we will be attending the quarterly all-hands meeting.
We believe that it is important for everyone to attend, and for everyone to step away from work for an hour or so.
Our teams will be back on chats and phones by 9:15 AM BST.
Thank you for your understanding!
Shipping servicePartial Outage - Linnworks.net
Some of our customers may experience issues with the Amazon - Buy Shipping Integration, it might return errors when trying to add new services or when trying to install the integration. Our shipping team has been notified and are looking into the problem. Apologies for the inconvenience this may cause.
Some customers may experience issue logging into linnworks.net. Our development team is aware of the issue and are working on a resolving this as quickly as possible. We sincerely apologize for this drop in linnworks.net services and for any inconvenience this might cause. We will be updating the status page with further information as soon as there are any new details available.
Tuesday 13th November 2018
Operational - Issue resolved
We have resolved the issue we experienced earlier. The service is operating normally and we are monitoring the system status.
We're experiencing some issues with all eBusinessGuru developed applications and integrations. We believe they have identified the cause and are working to resolve the problem.