Some systems are experiencing issues

About This Site

Welcome to the Linnworks status page. Here you can find the information about current system health status. All times are shown in Coordinated Universal Time (UTC). Status updates may not be instant.

Past Incidents

Tuesday 25th September 2018

No incidents reported

Monday 24th September 2018

Printing service Issue identified

Please be advised that there are problems with the overall label printing module. Our development team has been made aware of this, identified the cause and are working towards resolving the problem. We apologize for the inconvenience this drop in performance may cause.

Operational - Issue resolved

Royal Mail tracking ranges were successfully allocated. Shipping labels can be printed.

Autosync 2 Partial Outage - Autosync 2

Some of our customers may experience issues with syncing their stock and orders with Flubit Channel. Flubit are currently still running a maintenance on their end, which also affects their API. We are closely monitoring the situation and expecting it to come back as soon as possible. Flubit API status can be checked here: https://api.weflubit.com/

Printing service Royal Mail labels

Some of our customers are experiencing errors while printing labels using certain OBA international services. We are awaiting to receive tracking ranges from Royal Mail to assign to customers.

myHermes Operational - Issue resolved

MyHermes has resolved the issue they were experiencing earlier. Shipping labels can be successfully printed.

Printing service myHermes

Currently there are issues on myHermes side with their services. This is causing errors printing labels in Linnworks using direct integration and macro scripts.

Issues with Returns/Resends/Refunds/Cancellations

Some of our customers might experience issues when trying to perform some of the following actions: Returns, Refunds, Resends, Cancellations. We have identified the cause of the issue and are working on resolving this as quick as possible.

Sunday 23rd September 2018

No incidents reported

Saturday 22nd September 2018

Phone system migration, scheduled 2 days ago

We will be migrating our phone system to a new client on the 22nd of September. The migration is set to start at 7 AM BST and is expected to take two hours to complete. During this time, phone support may be limited. For any urgent cases, please raise a support ticket or contact us via Live Chat

Friday 21st September 2018

Support Center Performance Issues

Earlier issue with not being able to reach our Phone Support should now be resolved.

Support Center Performance Issues

We're experiencing some performance issues with our Phone Support due to technical issues on the providers side. The issue has been identified and is being worked on to fix as soon as possible.

Thursday 20th September 2018

No incidents reported

Wednesday 19th September 2018

No incidents reported

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