Some systems are experiencing issues

About This Site

Welcome to the Linnworks status page. Here you can find the information about current system health status. All times are shown in Coordinated Universal Time (UTC). Status updates may not be instant.

Past Incidents

Thursday 26th November 2020

Listing creation and revision Performance Issues

We have been informed that in order to mitigate the issues currently happening with Amazon Web Services, Amazon have now reduced the feed quota for all third parties from 30 requests per hour to 1 request per hour. This may cause issues with inventory and price updates submitted from Linnworks as well. We are still awaiting a response from Amazon in regards to this.

Wednesday 25th November 2020

Listing creation and revision Performance Issues

There's an issue on the Amazon end that may possibly affect feed submissions (stock level/listings updates) from Linnworks. We are confirming with Amazon if that will have an effect on updates going from Linnworks. Link to the Amazon status page: http://status.mws.amazon.com/

Channel Synchronization Operational - Issue resolved

The synchronization issues with external channel integrations implemented by eBusinessGuru have now been resolved and the service is operating as expected. We will discuss this further with eBusinessGuru to understand the root cause of the issue.

Tuesday 24th November 2020

Channel Synchronization Partial Outage - Synchronization

Some of our customers may experience issues with Synchronisation related to Ebusiness Guru Limited channel integrations. Please be aware that we are in the process of contacting Ebusiness Guru to get this sorted.

Monday 23rd November 2020

No incidents reported

Sunday 22nd November 2020

Authorization Major Outage - Solved

Please, accept our sincere apologies for the issue with the login that occurred earlier today. It has been fixed as of now.

Authorization Major outage - Authorization

Some users are experiencing issues logging into the system. We've identified the cause and are working on the fix.

Saturday 21st November 2020

No incidents reported

Friday 20th November 2020

Printing Service Operational - Issue resolved

Please accept our apologies for the ongoing issues with printing. We have now rectified the problem. In order to print, please log out and log back in of both Linnworks.net and your Virtual Printer clients, in order for the new changes to take effect. For help restarting your Virtual Printers, please take a look at the following guide: https://help.linnworks.com/support/solutions/articles/7000057669-virtual-printer-disconnects-with-a-tcp-callback-failed-with-error-message

Channel Synchronization Operational - Issue resolved

The issue with authorization eBay accounts has now been resolved.

Channel Synchronization Partial Outage - Linnworks.net

There is an issue on eBay side which affects the authorization process of eBay accounts via Linnworks when adding new channels or trying to re-authorize the exiting integrations. We have contacted eBay support in regards to it.

Printing Service Performance Issues

We have received reports of performance issues with our printing service. Our development team is looking into this as a matter of urgency.

Third Party Status Pages:

BT (British Telecom) Check Status
eBay System AnnouncementsCheck Status
eBay System StatusCheck Status
Amazon Web Services Check Status
Rackspace Check Status
Down Detector Check Status
ObjectRocketCheck Status
Support CenterCheck Status