All systems are operational

About This Site

Welcome to the Linnworks status page. Here you can find the information about current system health status. All times are shown in Coordinated Universal Time (UTC). Status updates may not be instant.

Past Incidents

Monday 25th May 2020

Autosync 1 Operational - Issue resolved

Over the weekend, our development team has implemented a number of fixes to resolve the problem with certain synchronization actions running with delays in Linnworks. We have monitored this extensively and there has not been a recurrence of this problem, however, we will continue looking into it to ensure that this does not happen again.

Sunday 24th May 2020

No incidents reported

Saturday 23rd May 2020

Autosync 1 Performance Issues

We have rolled back our synchronization service to a previous version in an attempt to resolve the problem with the delays in launching synchronization jobs. We are currently monitoring the status of the system and will post another update once we can confirm that the problem is resolved.

Friday 22nd May 2020

Autosync 1 Performance Issues

We have identified performance issues on our synchronization servers which may cause delays in all synchronization jobs, as well as imports and exports. Our development team is actively looking into the cause of this issue so that a permanent fix can be applied.

Thursday 21st May 2020

No incidents reported

Wednesday 20th May 2020

No incidents reported

Tuesday 19th May 2020

Autosync 1 Operational - Issue resolved

Our developers have found a permanent fix for the problem that caused delays in processing certain jobs within Linnworks and will be gradually applying it to all of our servers. Please accept our apologies for the inconvenience caused by this.

Autosync 1 Performance Issues

Our development team will apply a temporary fix to mitigate the performance issues, caused by this outage and continue investigating the actual root cause of the problem. It may take a while for all of the processes to start operating nominally again.

Autosync 1 Performance Issues

We have received reports of certain synchronization jobs taking longer than usual to launch. Our development team is investigating this incident.

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