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About This Site

Welcome to the Linnworks status page. Here you can find the information about current system health status. All times are shown in Coordinated Universal Time (UTC). Status updates may not be instant.

Scheduled Maintenance
Royal Mail shipping label printing service maintenance

Our Database Administration team will be running planned maintenance aimed at removing old, unused database entries which is aimed at improving the overall performance of our label printing service. This maintenance may cause delays with printing Royal Mail shipping labels via Linnworks.

Start Date and Time: Monday, January 20, 2020, 10:00 p.m. UTC

End Date and Time: Tuesday, January 21, 2020, 1:00 a.m. UTC

Estimated Duration: 3 hours

Affected Environment: Production

Affected Functionality: Label printing

Past Incidents

Monday 20th January 2020

No incidents reported

Sunday 19th January 2020

FedEx Production Environment Interruption, scheduled 23 hours ago

Customers using FedEx Web Services will be unable to process certain transactions during the time periods listed below. This includes printing labels using FedEx integration in Linnworks.

Start Date and Time: Sunday, January 19, 2020, 3:00 a.m. UTC

End Date and Time: Sunday, January 19, 2020, 7:00 a.m. UTC

Duration: 4 hours

Affected Environment: Production

Affected Functionality: Rating, Shipping and Tracking

Saturday 18th January 2020

No incidents reported

Friday 17th January 2020

No incidents reported

Thursday 16th January 2020

No incidents reported

Wednesday 15th January 2020

Linnworks.net platform Operational - Issue resolved

We have resolved the issue with eBay templates not being revised due to an error.

Linnworks.net platform Partial Outage - Linnworks.net

Some of our customers may experience issues with Linnworks.net plaform. When trying to update eBay templates the following error may appear: Field not found: 'linnworks.spa.commondata.Inventory.ClassBase.StockItemPrice.Price'.

Our developers are already looking into it.

Printing service Operational - Issue resolved

The problem with printing shipping labels via Linnworks.net has been resolved. We were able to find the root cause of this problem and will ensure that this does not occur in the future.

Printing service Operational - Issue resolved

We have been able to identify the cause of this issue and we were able to resolve it for such couriers as UPS, Amazon Shipping and Amazon Buy Shipping. We are currently working on resolving this for custom integrations as well. Please accept our apologies for this inconvenience.

Printing service Performance Issues

We have received reports from multiple customers that printing an Amazon shipping label will return a System error message. We are currently investigating this problem from our end.

Tuesday 14th January 2020

No incidents reported

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