All systems are operational

About This Site

Welcome to the Linnworks status page. Here you can find the information about current system health status. All times are shown in Coordinated Universal Time (UTC). Status updates may not be instant.

Past Incidents

Sunday 19th November 2017

No incidents reported

Saturday 18th November 2017

No incidents reported

Friday 17th November 2017

No incidents reported

Thursday 16th November 2017

Shipping service Operational - Issue resolved

We have been informed by Royal Mail that they were able to resolve the issues with their webservices. Manifest actions from Linnworks should now be running properly.

Shipping service Major Outage - Investigating an issue

Royal mail have informed us of an IT incident, which affects external connections to their services. This affects the filing of manifests via Linnworks. We are communicating with Royal Mail regarding this and will post an update as soon as we are informed that the issue has been resolved.

Wednesday 15th November 2017

Linnworks.net platform Operational - Issue resolved

We have resolved the issue we were experiencing earlier and the service should now be operational. Apologies for any inconvenience caused by this.

Linnworks.net platform Performance Issues

Some of our users may experience timeout errors when trying to access the system. Our developers are currently working on restarting the service to bring it up to speed.

Linnworks.net platform Operational - Issue resolved

We have been able to restore the service to optimal performance and are continuously monitoring the status of the system. More changes will be implemented in order to avoid such scenarios in the future. Apologies for the inconvenience this had caused.

Linnworks.net platform Performance Issues

We are still working on resolving the root cause of the performance issues. There is no ETA on when this will be released, however, this matter is treated as priority.

Autosync 1 Operational - Issue resolved

We have resolved the issue we experienced earlier. It will take a bit longer than usual for the despatch notes to go through. The service is operating normally and we are monitoring the system status.

Linnworks.net platform Performance Issues

We have noticed that the spikes in performance losses are now affecting a larger base of our clients. Our database team is working on resolving this problem as a matter of priority.

Linnworks.net platform Performance Issues

We were able to determine the cause of the performance loss and our developers are currently looking for a solution to this problem.

Autosync 1 Issues with eBay despatch notes

We're experiencing some issues with eBay despatch notes. We are working to resolve the problem.

Linnworks.net platform Performance Issues

One of our database servers is currently experiencing a minor loss in performance, which may affect the overall performance of Linnworks.net for some of our users. Our developers are looking into this and we will post updates on this issue here, as soon as they are available.

Please accept our apologies for any inconvenience.

Tuesday 14th November 2017

Autosync 2 Operational - Issue resolved

The issue with the synchronization has been identified and resolved on our end. It will take a little time for the system to catch up with all sync jobs, including order download, inventory update, despatch notes, listing update and others. We will be monitoring the progress of these jobs to make sure everything runs smoothly, however please allow up to an hour for the system to catch up.

We are sorry for the inconvenience this has caused, and we will be looking into improving the system to make sure these issues do not come up again.

Autosync 2 Partial Outage - Autosync 2

We are currently experiencing issues with our sync servers. The development team is working on resolving the problem as we speak. We will update the status page with more information as soon as possible.

Please accept our apologies for the inconvenience.

Linnworks.net platform Operational - Issue resolved

We were able to decrease the load on our servers and are continuously monitoring the behavior of the system.

Linnworks.net platform Performance Issues

We have managed to decrease the load on our servers, which should improve the overall performance of the system. We are currently monitoring the system status closely to ensure that the issue is resolved.

Monday 13th November 2017

Linnworks.net platform Performance Issues

Our database management team have identified the cause of this problem and is currently working on a resolution.

Linnworks.net platform Performance Issues

One of our servers is currently experiencing a loss in performance. Our database administrator is looking into this as a matter of priority.

Third Party Status Pages:

BT (British Telecom) Check Status
eBay System AnnouncementsCheck Status
eBay System StatusCheck Status
Amazon Web Services Check Status
Rackspace Check Status
Down Detector Check Status