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About This Site

Welcome to the Linnworks status page. Here you can find the information about current system health status. All times are shown in Coordinated Universal Time (UTC). Status updates may not be instant.

Past Incidents

Thursday 19th January 2023

Linnworks.net platform Some of the features were not available for a brief period of time.

We encountered a technical issue with a new release where some of the features were not available for a brief period of time. We apologise for the inconvenience this caused your work. Please raise a support ticket if any of your users are missing access to any of the features.

Shipping Service Royal Mail Cyber Incident - International Letter and Large Letters Untracked services unblocked

It is now possible to produce labels for some RM International Business Standard and RM International Business Economy (untracked) personal correspondence items. Other international services remain blocked until further notice from Royal Mail. Further information: https://business.help.royalmail.com/app/answers/detail/a_id/5317/kw/incident bulletin

Wednesday 18th January 2023

No incidents reported

Tuesday 17th January 2023

No incidents reported

Monday 16th January 2023

No incidents reported

Sunday 15th January 2023

No incidents reported

Saturday 14th January 2023

No incidents reported

Friday 13th January 2023

Shipping Service Royal Mail Cyber Incident - Severe disruption to Royal Mail International export services

As of 7PM this evening (13th of January) it will not be possible to produce any International labels using Royal Mail OBA integration due to a Cyber Incident that occurred with Royal Mail. An error will be produced to all users and it will only be possible to produce domestic Royal Mail labels. Further information: https://help.linnworks.com/support/solutions/articles/7000079525

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